The Harlow Report-GIS
2023 Edition
ISSN 0742-468X
Since 1978
On-line Since 2000
first published week of: 05/01/2023
5 Trends Shaping the Public Sector’s Technological Transformation
by David Knox
State and local agencies must pay particular attention to these requirements as more embrace cloud services, artificial intelligence and other technologies in the year ahead.
During the pandemic, the pace of technology adoption and agency transformation across the public sector was extremely high, out of necessity. Now, while the immediate pressure and urgency has dissipated, the desire for rapid change has slowed considerably.
That said, constituents still expect instant gratification, and the risks associated with not evolving to keep pace with those expectations haven’t changed. Constituents expect fast, accurate service across any channels that they use. State and local agencies must continue to innovate to ensure the best use of taxpayer dollars and to provide the best mission outcomes possible.
To meet these demands, we are seeing new approaches emerge for reskilling and better deploying the workforce, along with new partnerships in the public and private sector.
Read full story at StateTech…